HDMI failure on Pre/Pro PR SC885

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HDMI failure on Pre/Pro PR SC885

Post  TheBoy on Tue Dec 11, 2012 2:05 am

My processor / preamp is suffering the same fate as many others in this forum...the HDMI card has failed. I purchased my unit (new) in June 2010 and It's been in the shop for diagnosis and repair since October 15th. I spoke with Onkyo in NJ and they advised me that the card is backordered and due to arrive from overseas on December 20th so the total repair time for me will likely be close to 3 months or about 10% of the time I've owned the unit. I have to say that I was really suprised by the volume of posts in this forum on the same topic for various high-end Onkyo models. The service center has estimated my repair bill at $400 for the card and $200 for labour (including tax) for a total of $600. I really like the unit but I'm reluctant to pay roughly a third of the purchase price to repair it with another card that has the same potential for failure. Does anyone know if the specific problem has identified and resolved on the replacement cards? This is my first piece of Onkyo equipment and I liked it very much when it was operating. However, unless the problem has been solved and Onkyo is offering a reasonable warranty on the replacement part, I won't repair it. Also, can anyone tell me if Onkyo US normally stocks replacement parts locally or do they just order from the supplier when they receive a request. If their policy is to keep replacement parts locally, then perhaps the reason for the many back orders for this card is just that they have been overwhelmed by the number of units with this malfunction. Thanks.

TheBoy

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Re: HDMI failure on Pre/Pro PR SC885

Post  OnkyoUSA on Tue Dec 11, 2012 2:52 pm

Please send the following information to the email address (onkyoadmin@us.onkyo.com) and to the attention of FORUM MODERATOR. Please include the following information:

- NAME:
-FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF RECEIVER:
- MODEL NUMBER OF RECEIVER:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:
- (if applicable) NAME OF ONKYO SERVICE CENTER FOR PREVIOUS REPAIR:
- (if applicable) SERVICE TICKET NUMBER:

Thank you for your patience and cooperation; as I will have this issue reviewed by the appropriate representatives and provide an answer promptly.

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