My Onkyo TX-NR3008 stopped working

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My Onkyo TX-NR3008 stopped working

Post  RainerRocks on Mon Dec 10, 2012 4:53 am

Hi

I bought my onkyo which is still under warranty but it no longer works.

I have no sound at all.

I thought maybe the HDMI cable was going bad so I replaced it and still the same problem.So I checked all connections and settings which I never change but I checked anyway and still no sound.

So I bought a 2nd HDMI cable hoping maybe this time it would work..nothing.

I have no sound no matter what I do ...I tried everything under the Sun and very sad about this.

I'm a long time member at AVS Forum so I checked in to see what my fellow AVS members might know and was informed this is a known problem of the HDMI board failing on some units. I love this AV Reciever and Onkyo products and sad that this has happened .

I only have 5 weeks left under warranty and I would be very upset if this happened after the warranty.

I'm hoping Onkyo stands by their products because that was a big part of my decision making when buying an Onkyo this time around . I switched over to Onkyo from another big brand name after hearing great things about Onkyo so don't fail me now when I need you.

How do I go about getting it serviced under the warranty ?




Thanks for your help.

RainerRocks

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Re: My Onkyo TX-NR3008 stopped working

Post  OnkyoUSA on Mon Dec 10, 2012 6:24 pm

Your product will require warranty service to repair the issue you have currently experiencing. Here is the information on how to obtain warranty service for your product and the nearest service center locations to drop off/send your product for warranty service.

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing. To locate the nearest authorized Onkyo service center; please input your zip code/ postal code into the DEALER/ SERVICE CENTER webpage (http://www.us.onkyo.com/locator.cfm?Source=hdrmenu) under the SERVICE CENTER LOCATOR field.

Best Regards;

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