Roku is at again. Blames Onkyo

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Roku is at again. Blames Onkyo

Post  dowop on Mon Dec 03, 2012 6:53 am

http://forums.roku.com/viewtopic.php?f=28&t=52956

Please read the last post.

http://forums.roku.com/viewtopic.php?f=28&t=52956&start=30

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Tue Dec 04, 2012 9:48 pm

I just posted a message to contact Onkyo and the Engineering department so we can work on a resolution.

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Re: Roku is at again. Blames Onkyo

Post  dowop on Wed Dec 05, 2012 8:42 am

Lots of luck. One poster on the roku forum is a moderator in disguise or for lack of a better word" roku engineer". If you have a chance read some threads over there pertaining to the issue.
I am sure you will know who I am talking about. He is sarcastic & arrogant among other things I wont mention. There are people that adore him. Unless they are all the same person in disguise. Laughing


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Re: Roku is at again. Blames Onkyo

Post  Hastor on Wed Dec 05, 2012 2:00 pm

I like how Roku says it isn't a high priority issue as it only affects a few people, and is taking a back seat to bigger problems that affect a lot of people. To me, that sounds like "Roku has tons of big problems, so many we can't get to the little ones, so you probably shouldn't buy a Roku".

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Wed Dec 05, 2012 3:20 pm

Hastor wrote:I like how Roku says it isn't a high priority issue as it only affects a few people, and is taking a back seat to bigger problems that affect a lot of people. To me, that sounds like "Roku has tons of big problems, so many we can't get to the little ones, so you probably shouldn't buy a Roku".

Umm is your name RokuShawnS ??? Laughing

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Re: Roku is at again. Blames Onkyo

Post  dowop on Wed Dec 05, 2012 3:44 pm

Hastor wrote:I like how Roku says it isn't a high priority issue as it only affects a few people, and is taking a back seat to bigger problems that affect a lot of people. To me, that sounds like "Roku has tons of big problems, so many we can't get to the little ones, so you probably shouldn't buy a Roku".

I have a roku. I also have 4 other devices that work perfectly with my Onkyo receivers. Apple TV, Sony 390 & 590, LG 670. Roku5 insists that even though the other devices work with Onkyo that the problem is still with Onkyo cause the roku doesn't work with it.

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Wed Dec 05, 2012 4:11 pm

dowop wrote:
Hastor wrote:I like how Roku says it isn't a high priority issue as it only affects a few people, and is taking a back seat to bigger problems that affect a lot of people. To me, that sounds like "Roku has tons of big problems, so many we can't get to the little ones, so you probably shouldn't buy a Roku".

I have a roku. I also have 4 other devices that work perfectly with my Onkyo receivers. Apple TV, Sony 390 & 590, LG 670. Roku5 insists that even though the other devices work with Onkyo that the problem is still with Onkyo cause the roku doesn't work with it.

I just do not know if there is going to be a fix for this issue. It seems to simple that everything else works with Onkyo but Roku2 creates the issues that it does. I am beginning to lose faith that the issue will be reconciled. I have put a lot of time into testing with roku5 and he does seem knowledgeable but regardless of whatever conclusions he makes he is not the one that will ultimately create some kind of fix. If one company has no desire or thinks the issue is not big enough or the company is not big enough to merit REAL diagnosis then we will never see a fix. According to a Mod over there they are supposed to have a NR-609 on order to do some tests in their lab but when that takes place who knows. My Sony BDP- S590 does work very well with my 609 as well as my WDTV live. It's a little disheartening as I have vested a lot of time in trying to make my Roku2 work with my Onkyo. Many late nights just playing around with settings, not including the extensive testing I went through with roku5 that ultimately have failed with the exception of only moderating my severe black crush issue. Of course then you also have to deal with those in that forum that think Roku2 has no faults and can't possibly be causing any issue with any other device.

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Re: Roku is at again. Blames Onkyo

Post  dowop on Thu Dec 06, 2012 6:31 am

I see your last post on the roku forum has not had any response. About 7 hrs later the you know who posted more of his gibberish in another forum. There was a post by a Onkyo rep in one thread where the reply was he should be banned. That thread was not locked.

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Thu Dec 06, 2012 1:30 pm

We are still awaiting a response from Roku to commence evaluating this issue. When new information is presented; we will provide on this forum.

Best Regards;

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Re: Roku is at again. Blames Onkyo

Post  dowop on Thu Dec 06, 2012 1:42 pm

OnkyoUSA wrote:We are still awaiting a response from Roku to commence evaluating this issue. When new information is presented; we will provide on this forum.

Best Regards;

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I appreciate your effort,but I don't think you will get much of a response based on the characters that run that forum.

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Thu Dec 06, 2012 1:44 pm

Persistence is the key.

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Thu Dec 06, 2012 7:25 pm

OnkyoUSA wrote:Persistence is the key.

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This would assume that, "The powers that be" over at Roku even care.

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Re: Roku is at again. Blames Onkyo

Post  dowop on Fri Dec 07, 2012 6:51 am

Here is another example of Roku forum. Here they say 809. I have a 709 & 3009 & have the same problem. In a short search I have read that Pioneer also has a problem.
http://173-203-92-23.static.cloud-ips.com/viewtopic.php?f=28&t=49584&p=357740&sid=5ee355ace4d573c8d6d80f1fa48f2c57

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Fri Dec 07, 2012 5:16 pm

Another forum user provided some information in reference to this issue and I have forwarded this to our Engineering techs here for further evaluation. When they advise me of any new data- I will psot on forum promptly.

Cordially;

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Re: Roku is at again. Blames Onkyo

Post  dowop on Sun Dec 09, 2012 6:47 am

I tried the neighbors WD TV & it also looks great with Onkyo. Smile
The Engineer for Roku on the forum Roku5 says that Onkyo has a bug. Rolling Eyes
Maybe Roku has bad engineering or parts. Shocked

Lots of luck trying work with some of the staff at Roku.

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Mon Dec 10, 2012 9:23 pm

I have tried again to post and still haven't received any word from Roku. Supervisors and Engineer department here are still awaiting some response. We will not say its an issue with Roku- but we would like to resolve this with Roku and still await their correspondence.

Cordially;

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Mon Dec 10, 2012 11:53 pm

OnkyoUSA wrote:I have tried again to post and still haven't received any word from Roku. Supervisors and Engineer department here are still awaiting some response. We will not say its an issue with Roku- but we would like to resolve this with Roku and still await their correspondence.

Cordially;

Forum Moderator

Apparently it is the belief of many on the Roku forum that you are either a fake poster or you are not attempting to contact Roku through the appropriate channels. I do not know what the definition of appropriate channels are. If you would be so kind as to PM me some kind of direct contact to Onkyo engineering for them I would happily post it over there to see if I could help you in your attempts to contact Roku regarding this issue. They state they have been in contact with you. Onkyo engineering that is. Either you are feeding us incorrect information or they are. Thanks.

Dave


Last edited by david0406 on Tue Dec 11, 2012 12:17 am; edited 3 times in total

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Tue Dec 11, 2012 12:07 am

After all, the Onkyo forum moderator states that they've received absolutely no contact from Roku whatsoever, whereas RokuShawnS states clearly that he was not only in direct contact with them, but also received an engineer's contact information. What exactly makes the Onkyo moderator (of a forum that isn't even hosted on Onkyo's site, no less) more trustworthy in your eyes than the Roku moderator?

Which is it Onkyo? You have or you have not been contacted by Roku?

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Tue Dec 11, 2012 2:39 pm

david0406 wrote: After all, the Onkyo forum moderator states that they've received absolutely no contact from Roku whatsoever, whereas RokuShawnS states clearly that he was not only in direct contact with them, but also received an engineer's contact information. What exactly makes the Onkyo moderator (of a forum that isn't even hosted on Onkyo's site, no less) more trustworthy in your eyes than the Roku moderator?

Which is it Onkyo? You have or you have not been contacted by Roku?

I have checked with the Engineer who has constantly asked me, as this issue has been under investigation by upper management, and they also have no record of any correspondence from Roku. Also, we are awaiting to speak to speak with the Engineering department and have NOT received any correspondence. If the Roku moderator would like to verify the contact name and number of the Engineer, or if they would like to provide their direct contact information for our Engineer to contact their Engineering representatives; we can work on a resolution. My engineer and upper management SWEARS no one has been contacted and I am asked EVERYDAY about this issue. I will post on their forum again.

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Re: Roku is at again. Blames Onkyo

Post  david0406 on Tue Dec 11, 2012 5:16 pm

OnkyoUSA wrote:
david0406 wrote: After all, the Onkyo forum moderator states that they've received absolutely no contact from Roku whatsoever, whereas RokuShawnS states clearly that he was not only in direct contact with them, but also received an engineer's contact information. What exactly makes the Onkyo moderator (of a forum that isn't even hosted on Onkyo's site, no less) more trustworthy in your eyes than the Roku moderator?

Which is it Onkyo? You have or you have not been contacted by Roku?

I have checked with the Engineer who has constantly asked me, as this issue has been under investigation by upper management, and they also have no record of any correspondence from Roku. Also, we are awaiting to speak to speak with the Engineering department and have NOT received any correspondence. If the Roku moderator would like to verify the contact name and number of the Engineer, or if they would like to provide their direct contact information for our Engineer to contact their Engineering representatives; we can work on a resolution. My engineer and upper management SWEARS no one has been contacted and I am asked EVERYDAY about this issue. I will post on their forum again.

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I posted your reply again on the Roku forum. Thanks for the persistence. Ultimately I just don't know what it's going to take to get just a shred of cooperation from Roku.

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Re: Roku is at again. Blames Onkyo

Post  OnkyoUSA on Tue Dec 11, 2012 5:33 pm

UPDATE: Our Engineer department has received an email from a Roku representative. I will update when more information is available.

Cordially;

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Re: Roku is at again. Blames Onkyo

Post  FlyByNgt on Tue Dec 11, 2012 5:56 pm

OnkyoUSA wrote:UPDATE: Our Engineer department has received an email from a Roku representative. I will update when more information is available.

Cordially;

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cheers cheers ONKYO cheers cheers BRAVO!!

rendeer Seasons Greetings to all at Onkyo and all Forum Members. santa
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Re: Roku is at again. Blames Onkyo

Post  david0406 on Tue Dec 11, 2012 7:19 pm

FlyByNgt wrote:
OnkyoUSA wrote:UPDATE: Our Engineer department has received an email from a Roku representative. I will update when more information is available.

Cordially;

Forum Moderator


cheers cheers ONKYO cheers cheers BRAVO!!

rendeer Seasons Greetings to all at Onkyo and all Forum Members. santa

Yes! Yes! Yes! cheers cheers cheers Let me echo your sentiment FlyByNgt. Baby steps Very Happy

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Re: Roku is at again. Blames Onkyo

Post  vandregraff on Tue Dec 11, 2012 11:22 pm

Fantastic news - I just want to check your engineer has an exact description of the issue I am seeing when he talks to Roku and hopefully one or both companies can replicate it to understand the root cause.

With my Onkyo RC-360 it is very easy to see the issue.

Roku 2 -> Onkyo RC-360 -> Panasonic 55VT30

The Onkyo is set to Direct.

Play a Netflix 5.1 title and the TV sees non-standard RGB levels (0 - 255).

Play a Netflix 2.0 title and the TV sees standard RGB levels (16 - 235).

I can confirm this by playing AVS HD 709 test patterns and looking the black levels.

It happens every time and is totally repeatable.


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Re: Roku is at again. Blames Onkyo

Post  d6500k on Tue Dec 11, 2012 11:45 pm

I wish to express my appreciation for all here and at the Roku site that have followed my original thread along with Dave's ( that actually predisposed mine) over at Roku.

Hopefully a solution is now imminent.

Doug k


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Re: Roku is at again. Blames Onkyo

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