HDMI and Network isues with the latest firmware.

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HDMI and Network isues with the latest firmware.

Post  dchapma1 on Sun Dec 02, 2012 7:56 pm

I have a new NR616 that I did the firmware update on. It is at the latest, having successfully updated it by USB.

Today I turned it onand got no video. It took several minutes and me switching inputs before it came on.

I just now noticed that it has dropped off of my network. I have it set with a STATIC IP address so it is not a router or dhcp issue.

I am thinking on returning the unit to AmaOn. I hate to do it as I love the features but I cannot put up with defective units and buggy software.

Is there another planned firmware release coming?


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Re: HDMI and Network isues with the latest firmware.

Post  dchapma1 on Sun Dec 02, 2012 8:17 pm

A quick update. Turning dhcp back on solved the network issue, but does not resolve the issue for me. I like a very ordered network and prefer static IP Addresses.


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Re: HDMI and Network isues with the latest firmware.

Post  OnkyoUSA on Tue Dec 04, 2012 9:33 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept. for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to further determine if any issue will require your receiver to be further evaluated at an authorized Onkyo service center for warranty servicing.

Thank You;

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