HT-S5500 Subwoofer Issues?

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HT-S5500 Subwoofer Issues?

Post  LS_Harry on Fri Nov 30, 2012 4:09 am

Hi - Earlier this year after many hours of research on home theater systems, I decided to upgrade from my old Sony system to an Onkyo system when November came around. Now it's November and I was getting ready to purchase the HT-S5500, but I'm seeing a number of reviews from people who have had issues with their subwoofer going into standby mode but not coming out of standby properly. I've not been able to find any official statement or troubleshooting tips from Onkyo on the issue, so I wanted to see if there is a known issue with some units that is covered under warranty if it happens to me, or if the problem can generally be resolved by the owner adjusting settings.

Please advise... Thanks


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Re: HT-S5500 Subwoofer Issues?

Post  OnkyoUSA on Tue Dec 04, 2012 7:38 pm

Your subwoofer will require warranty service to repair the issue you have currently experiencing. Here is the information on how to obtain warranty service for your product and the nearest service center locations to drop off/send your product for warranty service.

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing. To locate the nearest authorized Onkyo service center; please input your zip code/ postal code into the DEALER/ SERVICE CENTER webpage ( under the SERVICE CENTER LOCATOR field.

Best Regards;

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