TX-NR414 HDMI Inputs

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TX-NR414 HDMI Inputs

Post  Boydster123 on Mon Nov 26, 2012 6:46 pm

After 2 months, finally thought I had mastered how the 414 did its thing; however, was always puzzled that my BlueRay/DVD HDMI input never triggered my sub-woofer unless I changed the audio profile to double bass subwoofer. Lived with that for a month; put a new Netflix BlueRay in on Saturday and got a blue screen. After messing with just about everything I could conceive of, I swapped inputs from the BR/DVD to the 'Game' input. Voila - not only did I get my HD picture back, but the subwoofer was active without the change to double bass. Issue is, I've now lost one channel of the 6 it came with. Do I wait to lose more when it's out of warranty, or do I chance it?

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Re: TX-NR414 HDMI Inputs

Post  OnkyoUSA on Tue Nov 27, 2012 8:12 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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NOW they tell me......

Post  Boydster123 on Fri Nov 30, 2012 1:36 pm

I called support, talked to "Mike" who didn't seem to care or listen to my problem about losing the BD/DVD input, as I initially told him that I'd changed the input to the GAME input and it worked. So he said "And all the inputs don't work?" So I repeated myself twice to get across to him that it worked fine on the Game input but not the BD/DVD. So he told me to do a 'reboot/clear' by holding down the cab/sat input and hitting the power button. Display said "CLEAR", so I assume it reset the input. But the receiver is in a cabinet and very difficult for me to get to the inputs. I'll leave it on the game input for now. Perhaps Mike should attend an advanced listening course and get an attitude adjustment.

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Re: TX-NR414 HDMI Inputs

Post  OnkyoUSA on Tue Dec 04, 2012 7:58 pm

I apologize about your recent customer experience with this issue; I have presented this message to upper management and this rep will be disclipined for this issue. I would like to have another representative further assist you with this issue promptly. I will have the representative contact you promptly when you are near the receiver. Please indicate a suitable timeframe so I can further arrange this callback.

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