809 randomly clicking noise.

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809 randomly clicking noise.

Post  Lindleymichael on Mon Nov 26, 2012 2:08 pm

My TX-NR809 makes a clicking noise like when it turns on or off which seems to happen randomly. I have sent it in to be repaired twice. The first time they replaced a hdmi connector, usb connector and some other parts. The second time they replaced another hdmi connector. It seems to happen mostly with my TiVo Elite, which is what I use the most, although it does happen with my other components. The picture would go black and then back on so when I got it back the second time I bypassed the video and that seemed to stop the clicking, the clicking is back and now the audio shuts off momentarily. This issue does not happen when I replace the 809 with my 609. I have reset the unit to factory defaults, updated the firmware and changed the input source etc. Has anyone had this issue? Any suggestions?

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Re: 809 randomly clicking noise.

Post  OnkyoUSA on Tue Nov 27, 2012 6:04 pm

Please send the following information to the email address (onkyoadmin@us.onkyo.com) and to the attention of FORUM MODERATOR. Please include the following information:

- NAME:
-FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF RECEIVER:
- MODEL NUMBER OF RECEIVER:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:
- (if applicable) NAME OF ONKYO SERVICE CENTER FOR PREVIOUS REPAIR:
- (if applicable) SERVICE TICKET NUMBER:

As the clicking noise is common with the receiver, we will need more information to further assist you. As the preliminary clicking is from the receiver changing audio formats. Thank you for your patience and cooperation;

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Re: 809 random clicking noise.

Post  Lindleymichael on Mon Dec 03, 2012 2:06 pm

Now I have the sound dropping out for a couple of seconds when changing channels or when the blue ray changes a menu screen and the clicking is much louder. I'm very dissatisfied with Onkyo's customer service and having the unit sent back just to have the same problem. Has anyone had this experience? When I call support, they tell me to sent the unit back to the service center at my cost. Any suggestions?

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Re: 809 randomly clicking noise.

Post  OnkyoUSA on Wed Dec 05, 2012 3:16 pm

Lindleymichael wrote:Now I have the sound dropping out for a couple of seconds when changing channels or when the blue ray changes a menu screen and the clicking is much louder. I'm very dissatisfied with Onkyo's customer service and having the unit sent back just to have the same problem. Has anyone had this experience? When I call support, they tell me to sent the unit back to the service center at my cost. Any suggestions?

Where you given a service ticket number? I want to research this issue you are having and further assist you. Please send the following information to this email address (onkyoadmin@us.onkyo.com) or send via PM:

- NAME:
- FORUM USERNAME/ HANDLE:
- ADDRESS:


- SERIAL NUMBER OF RECEIVER:
- DATE OF PURCHASE:
- DEALER OF PURCHASE:
- CUSTOMER SERVICE NUMBER:
- EMAIL:

Thank you;

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Re: 809 randomly clicking noise.

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