tx-nr509 - HDMI totally broken

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tx-nr509 - HDMI totally broken

Post  edrico on Tue Nov 20, 2012 1:35 pm

Seems like i'm not alone in this situation. here's a quick rundown:
1) HDMI was working fine, then one day stopped working
2) If an input is selected which has an HDMI src hooked to it, the receiver will blink "hdmi" for a bit, then display "no signal". The OSD won't show on the TV, and the TV detects no input
3) if an input w/ no HDMI src is selected, the OSD w/ blue screen displays on the tv fine.
4) i've swapped out components (ps3, cable box, wdtv), hdmi cables, even hooked the onkyo to a different HDTV.
5) i've done the factory reset.

Does anybody know approximately what the repair costs would be to get this fixed? has anyone attempted fixing hdmi themselves w/ replacement parts?


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Re: tx-nr509 - HDMI totally broken

Post  OnkyoUSA on Tue Nov 20, 2012 1:40 pm

Your product will require warranty service to repair the issue you have currently experiencing. Here is the information on how to obtain warranty service for your product and the nearest service center locations to drop off/send your product for warranty service.

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing. To locate the nearest authorized Onkyo service center; please input your zip code/ postal code into the DEALER/ SERVICE CENTER webpage (http://www.us.onkyo.com/locator.cfm?Source=hdrmenu) under the SERVICE CENTER LOCATOR field.

Best Regards;

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