HDMI INPUTS

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HDMI INPUTS

Post  alanfine on Mon Nov 19, 2012 2:13 pm

NEW UNIT AND SAME ISSUES AS OLDER UNIT THAT WAS REPLACED BY PAID WARRANTY COVERAGE. I HAVE A NEW HT-RC360 (DISCONTINUED) AND THE HDMI IN ON ALL EXCEPT SATELIGHT DO NOT WORK. THE FIRST DAY OF OPERATION HAD NO PROBLEM. TRIED THE RESET CLEAR WITH NO SUCCESS. WHAT NEXT. ALSO NEED A REFERENCE NUMBER FOR WARRANTY

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Re: HDMI INPUTS

Post  OnkyoUSA on Tue Nov 20, 2012 9:36 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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HDMI PROBLEMS

Post  alanfine on Wed Nov 21, 2012 1:22 am

ALREADY WAS WALKED THROUGH DIFFERENT WAYS TO SOLVE THE PROBLEM. WAS TOLD AFTER NO HELPFUL PROCESS, TO TRY TO TRY THE FIRMWARE DOWNLOAD. THAT DIDN'T WORK EITHER. WHY WOULD THIS NEW UNIT WORK THE FIRST DAY PERFECTLY AND THE NEXT NOT. EVEN HOOKED IT UP AT FRIENDS HOUSE AND STILL DIDN'T WORK. THIS IS MY SECOND NEW ONKYO I BOUGHT AFTER THE EARLIER MODEL I HAD DID THE SAME. ALL WRITE UPS I READ SAID ONKYO IS FAMOUS FOR THIS PROBLEM AND BOUGHT ANYWAY. INSTEAD OF THE HASSLE, IN THE DUMPSTER IT GOES AND NO MORE ONYO PRODUCTS FOR ME. BETTER OFF BUYING CHEAP CRAP AT WALMART. Evil or Very Mad

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Re: HDMI INPUTS

Post  OnkyoUSA on Wed Nov 21, 2012 7:58 pm

I would advise you to please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding warranty and service issues. You will need to speak with the Parts & Services/ Warranty department for any servicing options or resolutions available for your issue.

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HDMI

Post  alanfine on Thu Nov 22, 2012 3:45 am

SORRY, ALREADY PICKED UP IN DUMPSTER. NOT WASTING MY TIME SHIPPING AND WAITING AGAIN.

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HDMI TX NR809

Post  cgconlin on Thu Nov 22, 2012 12:28 pm

I have an Onkyo TX NR809 which is 1 year old this month (Nov 2012). The unit has been repaired 2 times now - once by the original seller, JR Music, and once by a local authorized shop, Normans Electronics, in Atlanta GA. In both cases the HDMI board was bad and needed replacement. In both cases I attempted to reach Onkyo "Customer service" and was thoroughly frustrated with your companies lack of support and response.

The same thing has happened again. Three of the 7 HDMI ports are no longer useable. I hesitate to take the unit in for repair as the last time it took 4 weeks to get a replacement HDMI board from Onkyo.

The Onkyo is matched to a 65" Samsung plasma TV (also 1 year old). I have a similar setup in another room with a Yamaha RXA 820 and have never had a problem.

I am seriously considering trashing the Onkyo unit and replacing with Yamaha. Based on what I have read on the numerous Onkyo forums, the quality of your products is seriously compromised.

BTW....I am an executive in North America with Murata Electronics. I understand what quality electronic components and assemly looks like,. This is not the case with Onkyo products today.

What will Onkyo do to make this right?
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Re: HDMI INPUTS

Post  OnkyoUSA on Fri Nov 23, 2012 1:56 pm

cgconlin wrote:I have an Onkyo TX NR809 which is 1 year old this month (Nov 2012). The unit has been repaired 2 times now - once by the original seller, JR Music, and once by a local authorized shop, Normans Electronics, in Atlanta GA. In both cases the HDMI board was bad and needed replacement. In both cases I attempted to reach Onkyo "Customer service" and was thoroughly frustrated with your companies lack of support and response.

The same thing has happened again. Three of the 7 HDMI ports are no longer useable. I hesitate to take the unit in for repair as the last time it took 4 weeks to get a replacement HDMI board from Onkyo.

The Onkyo is matched to a 65" Samsung plasma TV (also 1 year old). I have a similar setup in another room with a Yamaha RXA 820 and have never had a problem.

I am seriously considering trashing the Onkyo unit and replacing with Yamaha. Based on what I have read on the numerous Onkyo forums, the quality of your products is seriously compromised.

BTW....I am an executive in North America with Murata Electronics. I understand what quality electronic components and assemly looks like,. This is not the case with Onkyo products today.

What will Onkyo do to make this right?

Please send the following information to the email address (onkyoadmin@us.onkyo.com) and to the attention of FORUM MODERATOR. Please include the following information:

- NAME:
-FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF RECEIVER:
- MODEL NUMBER OF RECEIVER:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:
- (if applicable) NAME OF ONKYO SERVICE CENTER FOR PREVIOUS REPAIR:
- (if applicable) SERVICE TICKET NUMBER:

Thank you for your patience and cooperation- as I will have the proper department further evaluate this and will respond back promptly;

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Re: HDMI INPUTS

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