3D & Non 3D will it work ?

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3D & Non 3D will it work ?

Post  john26830 on Sat Nov 17, 2012 12:19 pm

I have a new Onkyo NR-717
monitor out main is connected via hdmi to a NON 3D sony set it is a 1080p though. (Sony kds-60a3000)
monitor out sub is connected via hdmi to a 3D epson projector (epson 5020ub)
I have tried all the configurations I could think of & none work, when I try and play a 3d channel off of directv on the projector
I get an error that the set does not support 3d (projector does but the Sony does not)
it will work if I unplug the hdmi from the Sony set the 3D works ok on the projector.
is there anything else I can try instead of unplugging the non-3D set ?
this is only a 3D issue all other video is fine 1080i/1080p on both sets.
John

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Re: 3D & Non 3D will it work ?

Post  OnkyoUSA on Sun Nov 18, 2012 5:01 pm

Yes this will occur when you have both HDMI OUTPUTS enabled in the SETUP menu under INPUT/OUTPUT ASSIGN> MONITOR OUT. Change the setting from BOTH to either HDMI MAIN or HDMI SUB (depending on what device you are currently using for 3D broadcasting). If you are using the projector- change the MONITOR OUT option to HDMI SUB to not affect the HDMI MAIN's output and be presented a RESOLUTION ERROR message.

If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Thanks

Post  john26830 on Mon Nov 19, 2012 10:25 am

I changed the monitor out to use only the proj. when I'm on 3d & now it's working without errors.
now back to my Sirius radio problem, I'm contacting them today to see if they have any suggestions
on why my status is listed as "closed" after I sign in, but it's ok on my computer.

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FYI on Sirius radio

Post  john26830 on Mon Nov 19, 2012 6:34 pm

If you sign up for the "TRIAL" version of Sirius (30 day) it will not work on the Onkyo nr-717 it will allow you to log in but will not play music
you will get an error message "unable to play" but it will work when you actually sign up for internet Sirius paid subscription.
just an fyi

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Re: 3D & Non 3D will it work ?

Post  OnkyoUSA on Wed Nov 21, 2012 5:32 pm

Sorry- but I thought I already provided this answer regarding Sirius to your attention. You are correct in your findings and thank you for posting this information for other users to view. Have a Happy Thanksgiving from Onkyo Product Support.

Cordially;

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