HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

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HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

Post  wdprice3 on Thu Nov 15, 2012 12:17 am

I just re-setup my HTS and I am not getting any audio out of the back surround channels. The speakers work when connected to a different channel, so the speakers and wiring are fine. I ran the audydessy calibration and no sound came from these two speakers. I tried changing the settings for front high/zone two with no further results. In addition to no sound during calibration, there was no sound while in tuner mode; I can't yet test other modes as I don't have everything else set up and don't want to go through that trouble if I have to send the unit in for repair.

Thus far my experience with Onkyo has been quite poor. Three months after purchasing this system (new) the HDMI board went out; and even under warranty, I had to pay a huge shipping cost for "warranty" repairs and wait 3 months for its return. I'm not looking forward to that experience again.

Any advice is appreciated.

Thanks.


Last edited by wdprice3 on Thu Nov 15, 2012 12:29 am; edited 1 time in total (Reason for editing : more information)

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Re: HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

Post  OnkyoUSA on Thu Nov 15, 2012 6:31 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. I would suggest you try to reserve a SKYPE callback reservation (using a Skype enabled device or webcam and microphone, iPad or Android tablet device with Skype, or cellphone with Skype) for an interactive and visual presentation of your current setup so we can further assist you at the following weblink: http://www.onkyousa.com/support_appointment_afaq.cfm?skype=y. This reservation is available Monday -Friday 10am to 4pm EST; we would like to view your setup and work to resolve your issue. This option is only available for Onkyo USA and Onkyo Canada customers only; please contact your regional Onkyo Product Support department for further assistance if you are not an Onkyo USA or Onkyo Canada customer.

We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Re: HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

Post  wdprice3 on Wed Nov 21, 2012 5:13 pm

I gave a hard reset one last try and it worked, so full sound now. Thanks for the response and I'll keep that in mind in case the issue pops back up.

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Re: HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

Post  OnkyoUSA on Wed Nov 21, 2012 7:24 pm

Glad to read this has been resolved and you were able to self-service this issue. If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday - Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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Re: HT-R680 (HT-S6300) No Surround Back/Zone 2/Front High Audio

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