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Can Not Play Error !!

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Can Not Play Error !! Empty Can Not Play Error !!

Post  john26830 Wed Nov 14, 2012 7:30 pm

On my new Nr717 I get an error "can not play" after I get logged in my Sirius/xm account. I can play all the other NET music apps.
such as Pandora, VTuner etc. under my status on Sirius it states ... Disable.
I signed up online for the 7 day free trial, after NO luck with the free trial included on my Onkyo nr717

please advise
thanks
John

john26830

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Join date : 2012-11-14

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Can Not Play Error !! Empty Re: Can Not Play Error !!

Post  OnkyoUSA Wed Nov 14, 2012 8:00 pm

Do you currently have a Sirius online streaming account or a Sirius Mobile account? Have you also contacted Sirius and provide the MAC address of the receiver- found in the SETUP menu under the submenus SETUP> HARDWARE SETUP > NETWORK > MAC ADDRESS? If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Can Not Play Error !! Empty Factory reset

Post  john26830 Wed Nov 14, 2012 10:43 pm

I did a factory reset , and now I can stream Sirius radio through, I will keep testing it though.
hopefully that reset did the fix.
Thanks for your quick response.
John

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Can Not Play Error !! Empty Re: Can Not Play Error !!

Post  OnkyoUSA Thu Nov 15, 2012 6:08 pm

No problem. If you need any further assistance; please contact us via phone, email, or via our Onkyo Forum at https://onkyoproductsupport.forumotion.com/f1-welcome-to-the-onkyo-forum.

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Can Not Play Error !! Empty back to cannot play sirius

Post  john26830 Sat Nov 17, 2012 12:03 pm

worked ok after I did a hard reset, but I found out that I can't use the free trial from Onkyo & signup for the free trial at the Sirius website for streaming over the net.
over the net worked after the reset, then I signed up for the free trial from Onkyo . now both do not play sirius, will logon but will not play, time todo a another factory reset.

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