Integra 9.8 - HDMI board failure.

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Integra 9.8 - HDMI board failure.

Post  LarryM on Wed Nov 07, 2012 11:57 am

Good Morning,

My Integra 9.8 has stopped passing video via HDMI - audio works, but has a 'muted' popping.
I have swapped cables and tested all HDMI outs and the problem persists on each.

When I bypass the unit's HDMI and connect directly to my projector video is fine.

When the 9.8 is powered on my projector displays a green screen with a digital horizontal banding pattern.

I have contacted a certified Onkyo/Integra service center, explained the problem and worked through their troubleshooting checklist.
The service center is telling me the HDMI board has failed; they are telling me this is $600 parts/labor and I'm looking at another ~$100 in shipping the unit - the closest service center to me is ~250 miles.

I'm the original owner and have the sales receipt; what options do I have?
I honestly cannot justify investing ~$700 USD into a 4 year old platform.

Edit - Can anyone help me source the HDMI board?

Larry

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Re: Integra 9.8 - HDMI board failure.

Post  OnkyoUSA on Thu Nov 08, 2012 5:20 pm

First we need the serial number, dealer and date of purchase for this unit. Since you are running a projector, we should also get the length of the HDMI cable being used and what brand of projector. We need this information promptly for testing to determine what is the possible issue of this unit. Please send the following information to the email address (onkyoadmin@us.onkyo.com) and to the attention of FORUM MODERATOR. Please include the following information and attach a copy of your sales receipt along with the email:

- NAME:
- FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF UNIT:
- MODEL NUMBER OF UNIT:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:
- (if applicable) NAME OF ONKYO SERVICE CENTER FOR PREVIOUS REPAIR:
- (if applicable) SERVICE TICKET NUMBER:
- MODEL OF TV/ PROJECTOR:
- LENGTH OF HDMI CABLE:

Thank you for your patience and cooperation;

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Re: Integra 9.8 - HDMI board failure.

Post  LarryM on Mon Nov 12, 2012 7:24 pm

Thank You, I shall submit this evening.

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Re: Integra 9.8 - HDMI board failure.

Post  OnkyoUSA on Wed Nov 14, 2012 2:56 pm

No problem; I am scanning for your email response so I can have this further evaluated.

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