Firmware update on TX-NR616 wiped all settings

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Firmware update on TX-NR616 wiped all settings

Post  JoyrexJ9 on Mon Nov 05, 2012 3:50 pm

I've not updated my 616 since I bought it earlier in the year.

I ran the network update, left it running and it reported it was complete. When switching my amp back on I'd lost everything, all my settings, all my calibration, the whole lot. It took me months to get it how I liked, and I've lost it all Evil or Very Mad

Is this normal with a firmware update?

Oh and now it's telling me there's another update available! What is going on Sad

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Re: Firmware update on TX-NR616 wiped all settings

Post  OnkyoUSA on Mon Nov 05, 2012 8:21 pm

What is the current firmware version found on your receiver? Based on the need for multiple firmware updating; the firmware may reset the receiver back to factory default settings to properly update the firmware version. The latest firmware version is currently 1141-0108-0400; as in the instructions for the firmware updates should indicate that the F/W update will reset the unit:

Latest Firmware Version: 1141-0108-0400
The 10/09/2012 update will address the following:
UPDATE AVAILABLE ONLY via USB
1. Improves problem of HDMI video output no longer working
2. Supports Onkyo Remote2 for iOS version: 1.30 or later;
 Adds support audio streaming from iOS device
3. Supports Onkyo Remote for Android version: 1.30 or later;
*it is also necessary to update the App;
4. Adds support of Home Media Function (Samba Server); Playing music files like Apple Lossless via
network/USB becomes possible

"The 6/26 /12 update will address the following...:

*IMPORTANT NOTICE
1. If the current F/W version of your receiver IS listed above, this update will occur in 2 parts.
a. The 1st part of the update WILL CLEAR the settings and restore the unit to factory default
setting. Initial set-up must be performed again including Network setting and Audyssey calibration.
b. Once the network settings are re-established, the 2nd portion of the update will occur. Settings
WILL NOT be cleared as a result of this 2nd portion.
c. It is recommended to proceed with these FW update via USB
2. If the current F/W version of your receiver IS NOT listed above, only the later F/W update will be
processed. Settings WILL NOT be cleared as a result of this portion.
a. It is recommended to proceed with these FW update via USB
Once these updates are completed, the receivers F/W version will be 1110-8106-0300"

If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Re: Firmware update on TX-NR616 wiped all settings

Post  OnkyoUSA on Mon Nov 05, 2012 8:21 pm

What is the current firmware version found on your receiver? Based on the need for multiple firmware updating; the firmware may reset the receiver back to factory default settings to properly update the firmware version. The latest firmware version is currently 1141-0108-0400; as in the instructions for the firmware updates should indicate that the F/W update will reset the unit:

Latest Firmware Version: 1141-0108-0400
The 10/09/2012 update will address the following:
UPDATE AVAILABLE ONLY via USB
1. Improves problem of HDMI video output no longer working
2. Supports Onkyo Remote2 for iOS version: 1.30 or later;
 Adds support audio streaming from iOS device
3. Supports Onkyo Remote for Android version: 1.30 or later;
*it is also necessary to update the App;
4. Adds support of Home Media Function (Samba Server); Playing music files like Apple Lossless via
network/USB becomes possible

"The 6/26 /12 update will address the following...:

*IMPORTANT NOTICE
1. If the current F/W version of your receiver IS listed above, this update will occur in 2 parts.
a. The 1st part of the update WILL CLEAR the settings and restore the unit to factory default
setting. Initial set-up must be performed again including Network setting and Audyssey calibration.
b. Once the network settings are re-established, the 2nd portion of the update will occur. Settings
WILL NOT be cleared as a result of this 2nd portion.
c. It is recommended to proceed with these FW update via USB
2. If the current F/W version of your receiver IS NOT listed above, only the later F/W update will be
processed. Settings WILL NOT be cleared as a result of this portion.
a. It is recommended to proceed with these FW update via USB
Once these updates are completed, the receivers F/W version will be 1110-8106-0300"

If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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avatar
OnkyoUSA
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Posts : 4077
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Location : New Jersey

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Re: Firmware update on TX-NR616 wiped all settings

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