HT-RC360 Sound Output Issue

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HT-RC360 Sound Output Issue

Post  jmooney5115 on Sun Nov 04, 2012 10:43 pm

Hi. I am having trouble with this receiver. The sound output is terrible on every audio setting except for 'Mono', 'Full Mono', and 'All Ch Stereo'. I just noticed this problem today. For the past three weeks the subwoofer output would not work (I cannot remember if other audio settings functioned normally). Today I plugged the subwoofer up to try again; low and behold, it works but the sound output is terrible on every audio setting except for the ones mentioned above. This unit is refurbished and only 7 months old, so 3 months are left on the warranty.

We have another refurbished Onkyo receiver that has the exact same problem. It is not under warranty.

I cannot post links but this video will help: goo[dot]gl[slash]J1MSI

Any suggestions on what could be causing this would be great. My bet is on a faulty sound board.

Sincerely,
Justin

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Re: HT-RC360 Sound Output Issue

Post  OnkyoUSA on Mon Nov 05, 2012 1:04 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible. We need to determine what your current settings are enabled on this receiver and if having your unit further evaluated and serviced at an authorized Onkyo service center would be the next best option or if another option is available as well.

Thank You;

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