TX-NR5007, no sound from any HDMI source, no internet, no radio - Not good

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TX-NR5007, no sound from any HDMI source, no internet, no radio - Not good

Post  cmheitzenrater on Sat Oct 20, 2012 2:10 am

I have a TX-NR5007 that I purchased from Frys Electronics on July of 2010 to replace my TX-SR803. In September the unit stopped putting out sound and would display "no signal" when using the HDMI inputs. NO sound could be heard coming from my unit, period. You would always hear the click of the relays before the sound would come on and that no longer would happen. NO radio, no intenet also. So I would at first put the receiver in standby mode and then turn it on. This worked for about a week, the relays could be heard to click on. Then the following week it no longer worked. Then I would put the unit in standby and pull the power plug out of the receiver for about 30 seconds and that would get the relays to respond, sound could again be heard and my network and radio would be available. Now I am at the point where the receiver no longer finds the audio signal and the relays no longer can ge heard to click on. I have tried a factory reset. Nothing. I have the receiver registered, but after over 2 years of ownership I cannot find the receipt. I have owned probably 8 Onkyo receivers over 35 years and never could speak of any reliability issues, so keeping track of that receipt was not a big issue. But after researching the internet this seems to be a reoccuring problem with similar symptoms. Now I have an expensive boat anchor. Am I expected to put out money to repair this, what I thought was a flagship model, after only 2 years? What is my recourse. I've worked in the electronics industry for 37 years and reliability is important. I use this receiver every day and having to deal with this really gets to me. So, I assume I will be directed to call the Onkyo product support number, but I dread this after reading so many posts throughout the internet on these very issues. Is there an issue with Onkyo's receiver models showing the symptoms I have stated? I have seen similar posts for the TX-NR5008 models. Was it fixed with the 5009 or 5010 models? I want to get this fixed and back or replaced? I have serious reservations with buying a replacement in the future, should I?


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Re: TX-NR5007, no sound from any HDMI source, no internet, no radio - Not good

Post  OnkyoUSA on Tue Oct 23, 2012 5:16 pm

Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response. Please also complete the CUSTOMER STATEMENT form and submit back to our Parts & Services department and to the service center you will be instructed to have documentation of the issue(s) you are experiencing for servicing.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

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