Remote and Receiver Controls not Working???

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Remote and Receiver Controls not Working???

Post  karendw on Thu Oct 18, 2012 9:14 pm

Hi...I have an Onkyo AV Receiver TX-SR601. The receiver is on and getting volume, but it is stuck on one thing. None of the controls on the remote or the receiver works. Any solutions? Thanks, Karen

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Re: Remote and Receiver Controls not Working???

Post  OnkyoUSA on Fri Oct 19, 2012 6:11 pm

Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST. When prompted; select option #4 for the Parts & Services Dept. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding ordering your replacement Onkyo remote controller. You can also go online at our website www.shoponkyo.com and look for the REMOTE CONTROLS link on the left-hand side of the webpage and enter your receiver’s model number to order your remote.

Best Regards;

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It's also the Receiver Controls..

Post  karendw on Fri Oct 19, 2012 6:24 pm

Hi...The remote is working. It is the all the buttons on both receiver and remote not responding when pushed. Receiver is stuck on where it was last and can't even turn the receiver off (at the receiver). Thanks for your response.

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Re: Remote and Receiver Controls not Working???

Post  OnkyoUSA on Tue Oct 23, 2012 5:02 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT).

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