TX-NR809 Monitor Issue (dual HDMI out problem)

View previous topic View next topic Go down

TX-NR809 Monitor Issue (dual HDMI out problem)

Post  dhag on Tue Oct 16, 2012 2:02 am

Hello all,

I have had my TX-NR809 for just under a year now and have been running two LG tv's off of it until the last couple of weeks.

I have my settings set to monitor out: Both (main). This has been working for the last 11 months. When I used to turn on my second tv I would hear a click on the receiver the main tv picture would flash off for a second then both tv's (main & sub) pictures would flash on, however; in the last couple of weeks this has changed.

Now when I turn on the second tv (sub) I get a no signal on the sub tv and I get a black screen on the main tv. If I turn off the second tv (sub) I get my picture back on the main tv.

I have updated the firmware but this has not solved the problem. Anyone have any ideas why this would happen all of the sudden and what I might be able to do to fix it?


dhag

Posts : 1
Join date : 2012-10-16

View user profile

Back to top Go down

Re: TX-NR809 Monitor Issue (dual HDMI out problem)

Post  OnkyoUSA on Tue Oct 16, 2012 8:46 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

I would suggest you try to reserve a SKYPE callback reservation (using a Skype enabled device or webcam and microphone, iPad or Android tablet device with Skype, or cellphone with Skype) for an interactive and visual presentation of your current setup so we can further assist you at the following weblink: http://www.onkyousa.com/support_appointment_afaq.cfm?skype=y. This reservation is aavailable Monday -Friday 10am to 4pm EST; we would like to view your setup and work to resolve your issue.

Thank You;

Forum Moderator
avatar
OnkyoUSA
Admin

Posts : 4077
Join date : 2011-10-06
Location : New Jersey

View user profile http://onkyoproductsupport.forumotion.com

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum