SR506 - Remote controller for volume, and Zone 2

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SR506 - Remote controller for volume, and Zone 2

Post  harryg on Sat Oct 13, 2012 7:18 pm

Zone 2 - can volume be controlled on the receiver?

Remote controller (Onkyo) - seems to have stopped working for "both" volume buttons (main amp and Zone 2). Seems odd that both have stopped working. Zone 2 volume is "very low", and I have no way to increase it.


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Re: SR506 - Remote controller for volume, and Zone 2

Post  OnkyoUSA on Wed Oct 17, 2012 7:36 pm

You could have an issue with the sensor pads on the remote controller. Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST. When prompted; select option #4 for the Parts & Services Dept. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding ordering your replacement Onkyo remote controller. You can also go online at our website www.shoponkyo.com and look for the REMOTE CONTROLS link on the left-hand side of the webpage and enter your receiver’s model number to order your remote.

Unfortunately you will not be able to adjust the volume settings for ZONE 2 from the front panel of the receiver. The capability to adjust the volume from the front panel button is not present on this model receiver. If you are still experiencing the same issue(s), Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT).

Cordially;

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