TX-NR609 no sound over HDMI when in standby

View previous topic View next topic Go down

TX-NR609 no sound over HDMI when in standby

Post  whanrahan on Tue Oct 09, 2012 5:36 pm

Periodically my TX-NR609 loses the capability to pass audio via HDMI when put into the standby mode video works fine. I have checked the settings and everything looks correct. To fix this in the past i've done a system reset. While this does remedy the problem, it is a pain to reset all the options. This has occured 5 or 6 times in the past 8 months.

Are there any other options to fix this issue

thanks
Bill

whanrahan

Posts : 3
Join date : 2012-06-29

View user profile

Back to top Go down

Re: TX-NR609 no sound over HDMI when in standby

Post  OnkyoUSA on Wed Oct 17, 2012 8:36 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

Forum Moderator
avatar
OnkyoUSA
Admin

Posts : 4077
Join date : 2011-10-06
Location : New Jersey

View user profile http://onkyoproductsupport.forumotion.com

Back to top Go down

Re: TX-NR609 no sound over HDMI when in standby

Post  whanrahan on Fri Oct 19, 2012 6:15 pm

thanks i'll do that immediately

Bill

whanrahan

Posts : 3
Join date : 2012-06-29

View user profile

Back to top Go down

Re: TX-NR609 no sound over HDMI when in standby

Post  OnkyoUSA on Tue Oct 23, 2012 4:40 pm

Just following up to see if your issues are resolved. If you are still experiencing the same issue(s), Please contact our Product Support Dept for further assistance with this specific issue via our phone number 800-229-1687 24 hours a day. We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

Forum Moderator
avatar
OnkyoUSA
Admin

Posts : 4077
Join date : 2011-10-06
Location : New Jersey

View user profile http://onkyoproductsupport.forumotion.com

Back to top Go down

Re: TX-NR609 no sound over HDMI when in standby

Post  whanrahan on Sat Oct 27, 2012 9:49 am

haven't had the time will call this weekend

regards

bill

whanrahan

Posts : 3
Join date : 2012-06-29

View user profile

Back to top Go down

Re: TX-NR609 no sound over HDMI when in standby

Post  Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum