HTRC470 lost sound

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HTRC470 lost sound

Post  RockyMcq on Mon Oct 08, 2012 4:01 pm

When starting my new reciever, 9/15/2012 found that sound did not work. once removed from stand noticied fan was not working and unit was very hot. where do i send for service.


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Re: HTRC470 lost sound

Post  OnkyoUSA on Tue Oct 09, 2012 1:29 pm

Hi Rocky,

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please also include the attached and completed Customer Warranty Service Documentation form attached to this email. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing.


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