Onkyo TX-NR5007 No Sound

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Onkyo TX-NR5007 No Sound

Post  aguaazul on Sat Oct 06, 2012 4:52 pm

I purchased my Onkyo TX-NR5007 from Amazon on 7-8-2011, out of warranty for 4 months. I started having the sound problem that unplugging the receiver and plugging it back in seemed to fix the sound problem so I did not worry about fixing it. Today, the unplug trick no longer works.
I have seen that this is a known issue. I need help to get this fixed.

Thank you.

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Re: Onkyo TX-NR5007 No Sound

Post  techmonkey on Tue Oct 09, 2012 5:56 pm

Ditto this. I believe my receiver is out of warranty as well. What are the options?

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Re: Onkyo TX-NR5007 No Sound

Post  OnkyoUSA on Wed Oct 10, 2012 4:46 pm

As the manufacturer's warranty is 2 years from the date of purchase; if your date of purchase was made last year- you are still within warranty. You can contact the nearest authorized Onkyo service center for warranty repair of your receiver. Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response. Please also complete the CUSTOMER STATEMENT form and submit back to our Parts & Services department and to the service center you will be instructed to have documentation of the issue(s) you are experiencing for servicing.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

Best Regards;

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Very Helpfull people at the parts department!

Post  aguaazul on Mon Oct 22, 2012 2:59 pm

I called the parts department, I sent them over my info via email and am now waiting for authorization for service.

Onkyo stepped up to the plate!

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Re: Onkyo TX-NR5007 No Sound

Post  OnkyoUSA on Mon Oct 22, 2012 4:22 pm

OK great; I would also like to follow up to confirm this being evaluated. Please reply back if you do NOT receive any correspondence after awaiting 5 business days from today's day.

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I have not heard back yet. No correspondence.

Post  aguaazul on Tue Oct 30, 2012 2:30 pm

If you could check in on it for me that would be great.

Thanks

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Re: Onkyo TX-NR5007 No Sound

Post  OnkyoUSA on Fri Nov 02, 2012 4:20 pm

Please send the following information via PM so I can further research with the proper department and representatives, as if you can also send a copy of the sales receipt to the following email address (onkyoadmin@us.onkyo.com) I can have this reviewed promptly:

- NAME:
- FORUM USERNAME:
- MAILING ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:

Thank You;

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All Set, Thanks!

Post  aguaazul on Mon Nov 05, 2012 2:55 pm

I got the Warranty Granted and the EWAN has been sent to the Service Center.

For those who may read this in the futire, the EWAN is the official paperwork sent to OK the service.

I am happy that Onkyo is taking care of this.


Last edited by aguaazul on Mon Nov 05, 2012 8:17 pm; edited 1 time in total

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Re: Onkyo TX-NR5007 No Sound

Post  OnkyoUSA on Mon Nov 05, 2012 8:13 pm

Glad to read this has been resolved by our Parts & Services department and you are now able to have your unit serviced promptly. If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday - Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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