TX-NR818 HDMI Audio Dropouts

View previous topic View next topic Go down

TX-NR818 HDMI Audio Dropouts

Post  DET1sra on Fri Sep 28, 2012 12:09 pm

I am experiencing repeated audio dropouts, as delivered via HDMI on the TX-NR818. This occurs like clockwork, approximately every 8 minutes, and lasts for approximately 300mS. This results in a momentary audio "hole" or interrupt. However, video is not affected. Noticed primarily with a Samsung HD Cable box (Cablevision) connected via the assigned HDMI input. This does not occur when HDMI pass-thru is in effect (TX-NR818 in standby). Any advice or suggestions on how to mitigate this issue would be gratefully appreciated.

DET1sra

Posts : 1
Join date : 2012-09-25

View user profile

Back to top Go down

Re: TX-NR818 HDMI Audio Dropouts

Post  OnkyoUSA on Fri Sep 28, 2012 2:09 pm

You can follow the information provided from Samsung's website and FAQs regarding this issue with their set-top boxes as a starting point. We would recommend the same options and causes as found on the following weblink: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=51629&modelname=LN-T4671F&modelcode=. In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

Forum Moderator
avatar
OnkyoUSA
Admin

Posts : 4077
Join date : 2011-10-06
Location : New Jersey

View user profile http://onkyoproductsupport.forumotion.com

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum