tx nr 807 receiver; no sound

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tx nr 807 receiver; no sound

Post  andysu on Mon Sep 24, 2012 4:35 am

it is my turn now. my receiver has no sound at all for all hdmi devices(video ok) . unpluged power once and it work, but the next day dead again. it is out of warranty. What should i do?

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Re: tx nr 807 receiver; no sound

Post  OnkyoUSA on Mon Sep 24, 2012 1:19 pm

Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding possibly obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

Cordially;

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