intermittent video from TX NR-609

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intermittent video from TX NR-609

Post  190osprey on Sun Sep 23, 2012 8:58 pm

I get no video (any output to TV) from NR-609 unless I unplug it temporarily and plug back in. It is good for a bit and then fails again. Tried leaving on HDMI through and normal setting does not seem to matter.

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Re: intermittent video from TX NR-609

Post  OnkyoUSA on Mon Sep 24, 2012 8:07 pm

In regards to your issue- what is the firmware verison currently displayed on your receiver? How long has this been occurring and what changes occurred to possibly research into? It would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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firmware ver

Post  190osprey on Tue Sep 25, 2012 6:39 pm

My firmware ver is 1141-1600-0010-8106

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Re: intermittent video from TX NR-609

Post  OnkyoUSA on Tue Sep 25, 2012 6:48 pm

Please contact our Product Support department so we can better assist you and help resolve this issue.

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contact

Post  190osprey on Tue Sep 25, 2012 9:45 pm

I did and was on hold for a while, pressed star as instructed for a tech call back and no one returned my call. This is starting to become an unpleasant headache I didn't bargain for.

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Re: intermittent video from TX NR-609

Post  OnkyoUSA on Wed Sep 26, 2012 3:00 pm

Please reply to the PM message so I can have a Product Support Representative contact you promptly and further assist you.

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Re: intermittent video from TX NR-609

Post  190osprey on Thu Sep 27, 2012 11:06 pm

I tried but cannot respond to PM as I have not been a member for 7 days yet???

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Re: intermittent video from TX NR-609

Post  OnkyoUSA on Fri Sep 28, 2012 1:27 pm

Please send all correspondence to the following email address: onkyoadmin@us.onkyo.com.

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