Unofficial TX-NR616 Problems Thread - Let's keep the issues together

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Unofficial TX-NR616 Problems Thread - Let's keep the issues together

Post  hodell on Sat Sep 08, 2012 1:02 pm

I am one of the .03 percent of purchasers (how patronizing onkyo - really?) of the 616 having problems and there are a number of different threads posting just about the same problems.

Let's keep all of the issues we are experiencing in one thread and try to get our issues addressed. I personally am still waiting for answers to my weeks old emails and even posted here with a complete list of my setup (requested by onkyo) which they didn't even bother to acknowledge.

Please post here with your 616 issues that remain unresolved.

On my 616 i have the video dead on power-up issues (buying knee pads to ease the pain of constantly getting on my knees and moving my equipment to unplug the unit so that it actually works again). I also have similar other problems as posted by all of you.

With all respect Onkyo - please address our issues with more than just ignoring us and/or telling us to be patient. I'm going on three months with a defective receiver.

Chuck



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Re: Unofficial TX-NR616 Problems Thread - Let's keep the issues together

Post  OnkyoUSA on Tue Sep 18, 2012 7:52 pm

Hello Mr. Hodell;

Have you contacted our Product Support department regarding this issue? I have searched for any correspondence showing you have contacted the department and have not found any service tickets created currently. I have also submitted a PM to your attention and tried contacting you yesterday and today via phone call. I recently left a detailed message to your voicemail. Please contact the Product Support department and advise that you have been contacted by the Forum Moderator regarding this issue.

If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am- 8pm/ Saturdays and Sundays 10am- 4pm EST). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Re: Unofficial TX-NR616 Problems Thread - Let's keep the issues together

Post  hodell on Wed Sep 19, 2012 9:18 am

The reason there is no service ticket is because no one answered my emails, as stated in my letter to Onkyo. I did post answers to the questions posted here on August 27 and I heard nothing back. Contacting Product Support again will not fix this unit - we all know that. This is a documented, wide spread series of issues with this model and playing the service game isn't going to solve any of these issues.

As stated in my letter to Onkyo i either want my 616 replaced with one that works, replace it with the next higher unit in the 2012 line that works or return my investment in the receiver and compensation for the time i have wasted trying to get this working.

I realize this isn't the forum moderator's fault these units don't work. But, after 4 months I want something that does work. I think everyone with these units and problems is feeling the same frustrations. I am trying to be patient, but, it is time to do the right thing.

Feel free to call me back and we can discuss. I do appreciate your call, now lets get this resolved.

Thank You -- chuck

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Re: Unofficial TX-NR616 Problems Thread - Let's keep the issues together

Post  OnkyoUSA on Wed Sep 19, 2012 2:59 pm

As just confirmed from our phone call; we are actively working to resolve this issue and will be contacting you back shortly.

Thank you for your time, patience, and cooperation;

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