NR-807 Display and Sound not working

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NR-807 Display and Sound not working

Post  nmanchik on Tue Sep 04, 2012 2:30 pm

Add me to another user who has this problem with NR-807. Tried all different ways, but display and sound are both not working. Contacted Support and asked me to send an email to parts...sent it and awaiting response.

Moderator, is there any way to expedite this request and this looks like a known issue with these receivers.

Thanks,

nmanchik

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Re: NR-807 Display and Sound not working

Post  OnkyoUSA on Tue Sep 04, 2012 2:38 pm

Please contact our Parts and Service Dept. at 201-785-2600 option #4 or you can email your information to parts@us.onkyo.com with your contact information:

NAME:
ADDRESS:
CITY/STATE/ZIP:
PHONE:

MODEL AND SERIAL NUMBER OF UNIT:

Thank you,

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Re: NR-807 Display and Sound not working

Post  nmanchik on Mon Sep 10, 2012 4:06 pm

I have had a very quick response from Onkyo in this regards. I send an email last night with the Information asked by the Mod above. Got a response today asking me to send the Original Sales Receipt. Fortunately I had the Receipt with me, so I sent it and within 1 hr I got an email with the one time Approval for Repair.

Kudos to Onkyo for taking care of this issue so quickly. Now I will have to drop the Receiver at the Service Center. Hopefully they will work on it as quickly as Onkyo did and I will have my working Receiver back with me fairly quickly.

nmanchik

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Re: NR-807 Display and Sound not working

Post  OnkyoUSA on Tue Sep 18, 2012 8:20 pm

Glad to read this has been resolved by our Product Support and Parts & Services departments promptly. If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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