New TX-NR717 - No Network, No Firmware

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New TX-NR717 - No Network, No Firmware

Post  jloyd63 on Mon Sep 03, 2012 1:19 pm

I just received a new TX-NR717 and I have no network (grayed out) or firmware upgrade options. The rest of the functions seem to work OK. How do I get this fixed?


Last edited by jloyd63 on Wed Sep 05, 2012 3:54 pm; edited 1 time in total

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Re: New TX-NR717 - No Network, No Firmware

Post  sranger3 on Mon Sep 03, 2012 9:20 pm

Do you have an ethernet cable plugged into the unit or the wifi adapter plugged into the usb port? Pretty sure it will remain grey until you have an internet connection. If you download the firmware to a flash drive with a pc and then plug it into the unit. It should upgrade the firmware.

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Same issue for me

Post  maa42 on Tue Sep 04, 2012 10:27 am

Same thing happened to me. USB and Network was dead on arrival. I had to send it back.

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Re: New TX-NR717 - No Network, No Firmware

Post  jloyd63 on Tue Sep 04, 2012 12:31 pm

Using a wired connection. Plugging USB stick into either port does nothing.

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Re: New TX-NR717 - No Network, No Firmware

Post  OnkyoUSA on Tue Sep 04, 2012 2:50 pm

Please contact our Product Support Team at 800-229-1687, they can do some troubleshooting with your over the phone so that we can get to the bottom of the problem. Please have the serial number avaialble when you call.

Thanks,

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Re: New TX-NR717 - No Network, No Firmware

Post  jloyd63 on Wed Sep 05, 2012 11:05 am

Just got off the phone with support and they were able to get firmware update option to be available by having me do a factory reset! Hopefully after the update finished the network will be available as well...Thank you for the quick response.... Very Happy

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Exact same problem here

Post  fisharia on Thu Sep 06, 2012 6:35 pm

I also just received a 717 with no firmware or network. How do you do a factory reset?

Thanks!

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Re: New TX-NR717 - No Network, No Firmware

Post  rankingdread on Thu Sep 06, 2012 11:19 pm

Had the same problem but seem solved now. This is what I did

- Turned off the reciever;
- Disconnected everything from my reciever except composite video and analog audio to TV (I do not think the last matters much);
- Turned on the reciever;
- Factory Reset: Hold down ´CBL/SAT' button and press ´STANDBY/ON´ button. The message ¨CLEAR¨ shows up in the display and the receiver turns off;
- Turn on the reciever;
- You are now back to Factory Settings

Now I could seen more options in the SETUP menu. Network connection with DHCP was establised and could detect external USB stick.
Also the option for Firmware Update is now available. Now I´m doing update via network connection. So far so good.

Good luck

p.s. See also http://onkyoproductsupport.forumotion.com/t1358-tx-nr717-usb-issues-now-initializing

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Re: New TX-NR717 - No Network, No Firmware

Post  OnkyoUSA on Wed Sep 19, 2012 4:10 pm

Glad to read this has been resolved by our Product Support department and this forum thread. If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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