TX-SR707 - No Audio Sound - THIRD Time FAILED

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TX-SR707 - No Audio Sound - THIRD Time FAILED

Post  mthangam on Fri Aug 03, 2012 11:29 pm

Hello OnkyoUSA,

Today I got my receiver TX-SR707 from the service center, after the second time NO AUDIO SOUND issue fix, connected all the cables and turn it on to a radio station and power it off and then power (after few minutes) it on and no audio sound issue came back, this is the third time happening.

Here is the fix description from the service center receipt "Problem/Complaint: HDMI PROBLEM, Service Performed: Performed Q3001 reflow procedure and tested...Unit failed after 3 days on test bench...Requested HDMI PCB ASSY...Replaced HDMI PCB ASSY. and tested with no further problems. Auth# PCB47514"

This fix didn't work not even one hour. What is wrong with OnkyoUSA.......................................................

PLEASE PLEASE HELP ME. Third time the UNIT Failed.

Here is the other link related to the second time issue http://onkyoproductsupport.forumotion.com/t1002-tx-sr707-no-audio-sound

mthangam

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Re: TX-SR707 - No Audio Sound - THIRD Time FAILED

Post  cubby5358 on Sat Oct 20, 2012 12:28 pm

I'm still waiting to hear back from them on this issue. Apparently thet don't have a solution by your post. I may just replace their 'crap' with someone elses equipment. I have two other Onkyo receivers, I've never had a problem with. In fact they are still working--over 8-10 years. I guess that can't deal with newer technology!!

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Re: TX-SR707 - No Audio Sound - THIRD Time FAILED

Post  OnkyoUSA on Mon Oct 22, 2012 8:52 pm

cubby5358 wrote:I'm still waiting to hear back from them on this issue. Apparently thet don't have a solution by your post. I may just replace their 'crap' with someone elses equipment. I have two other Onkyo receivers, I've never had a problem with. In fact they are still working--over 8-10 years. I guess that can't deal with newer technology!!

Hello cubby5358;

Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response. Please also complete the CUSTOMER STATEMENT form and submit back to our Parts & Services department and to the service center you will be instructed to have documentation of the issue(s) you are experiencing for servicing.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

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