remote , trebble and base

I sent my unit to repair because sound cut out and in, when adjusting base or trebble when i got it back my receiver does not respond to some operation from the remote . At this point i donot now if is the remote or the receiver if is the remote is it cover under warranty? if so can i get a replacement?. Also when i whent to pick up the receiver onkyo said that this is a normal operation that sound cuts out/in when adjusting base or trebble well this is a 2000 dollar pice of equipment and you cannot adjust base or trebble i use profetional sound systems and have never seen this before please fix this problem

Where have you shipped your receiver for warranty repair? Which authorized service center will be handling this repair? Are you pressing the [REMOTE MODE] RECEIVER button on the remote controller BEFORE pressing a command button always? The remote controller would also be covered under warranty and can be evaluated/ replaced at the service center as well. Were you referring to a TX-NR 5008 receiver having this issue? I have tested this with both a TX-NR 1008 thru TX-NR 5008 and also using the Onkyo RC-773M remote controller and haven't noticed any issues currently. I would like more information to share with our on-site engineer for further evaluation. Please reply back via PM with all pertinent information.

Cordially;

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how do i pm you

You can either click on the small MP button to the lower rigth-hand portion of this field box; near the forum user name portion or you can also reply back to the following email (onkyoadmin@us.onkyo.com) .

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