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TX-NR609 no sound over HDMI when in standby

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Post  whanrahan Tue Oct 09, 2012 5:36 pm

Periodically my TX-NR609 loses the capability to pass audio via HDMI when put into the standby mode video works fine. I have checked the settings and everything looks correct. To fix this in the past i've done a system reset. While this does remedy the problem, it is a pain to reset all the options. This has occured 5 or 6 times in the past 8 months.

Are there any other options to fix this issue

thanks
Bill

whanrahan

Posts : 3
Join date : 2012-06-29

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Post  OnkyoUSA Wed Oct 17, 2012 8:36 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Post  whanrahan Fri Oct 19, 2012 6:15 pm

thanks i'll do that immediately

Bill

whanrahan

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Post  OnkyoUSA Tue Oct 23, 2012 4:40 pm

Just following up to see if your issues are resolved. If you are still experiencing the same issue(s), Please contact our Product Support Dept for further assistance with this specific issue via our phone number 800-229-1687 24 hours a day. We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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Post  whanrahan Sat Oct 27, 2012 9:49 am

haven't had the time will call this weekend

regards

bill

whanrahan

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