Tx-8050 siriusxm wont connect

Hello,

I have my tx-8050 connected to our internet connection via cat5 and all of my internet radio options such as pandora and vradio work just fine but when I try to use my xm it sits at connecting for about 30 seconds then says it could not establish a connection. I have called XM they have checked everything on there side and say everything is up and running. I have tried a static ip address and using dhcp, also have checked firewall and can't see anything being blocked. Any help would be greatly appreciated.

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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