TX-SR707 No Audio Sound

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TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 3:23 pm

TX-SR707 No Audio Sound - Started having no audio issue in early Jan 2012 and Onkyo support asked me to give the receiver to the service center for repair, I did so. after few weeks got a call saying unit was fixed. Picked up the unit and used it for a bit (not all the time) again the NO AUDIO ISSUE CAME, it's really frustrating. Called the customer support again and told me that first time the service center may not have replaced the correct parts and asked me to give the unit again for service. We knew it's a known issue for TX-SR707 model why Onkyo is not instructing the service center to replace the correct parts or why can't replace the unit.

Second time given for service and waiting........................................

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 3:29 pm

Hi mthangam,

What is your serial number from the back panel of the unit so that I may look into this for you?

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 3:36 pm

sent the serial# in PM message.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 4:01 pm

Hi mthangam,

I've PM'd you a response.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 4:14 pm

I did hand delivered the unit today to the service center. I need to make sure that they are fixing correct. also need to get another 2+ years of warranty from Onkyo as this is the known issue on this model or replace the unit.

Don't know as how long do I need to wait to get the unit back..........

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 4:27 pm

Hi mthangam,

You will need to contact our parts and service department on your other questions. They can be reached at 201-785-2600 option #4.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Thu Jul 19, 2012 7:40 pm

Service center saying that they are waiting for the parts and the parts will be available on 7/31/2012. Please let me know why it's taking so long... to give the parts to the repair center. If it's going to take longer time then please send me new unit. Second time sitting in the service center.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Fri Jul 20, 2012 10:39 am

Hi mthangam,

Please PM me your serial number so that we may look into this for you.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Fri Jul 20, 2012 6:24 pm

PM'd the serial number earlier today but I didn't get any update on the issue. please update me.

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Serial number --

Post  JNagarya on Tue Jul 24, 2012 1:32 pm

mthangam wrote:PM'd the serial number earlier today but I didn't get any update on the issue. please update me.

They're looking at your serial number in effort to find a way around the warranty.

They'll pretend otherwise, bnut you won't get any satisfaction from Onkyo USA: they are only in it for the money; and once they have yours, it's "Thank you! Now get lost!"

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 24, 2012 3:53 pm

Hi JNagarya,

These are handled on a case by case basis. If you own one of these we can help you also.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 24, 2012 5:44 pm

You had asked the Serial number and I have provided the same, but still waiting for the update, can you please provide me the update.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Wed Jul 25, 2012 3:26 pm

Hi mthangam,

I checked the serial number and unfortunately the parts are not going to be available until 7/31. I apologize for the inconvenience.

Thank you,

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Re: TX-SR707 No Audio Sound

Post  badonkyo on Wed Jul 25, 2012 7:21 pm

Another unhappy customer. I too bought this receiver in Feb of 2010 and I had the same failure occur just last week. I cannot beleive Onkyo would sell a product with such a horrible failure rate. I hope you are repairing all receivers free of charge that are barely over extended warranty because I am not going to pay $81 in shipping plus parts and labor to repair this bad product. If so then I will just file a complaint with the Better Business Bureau. I will also not purchase anymore of your products and recommend my friends to do the same.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Thu Jul 26, 2012 9:54 am

Hi badonkyo,

All you will need to do is the following:

Please contact our parts and service department via email or phone and provide the following information to them:
Keep in mind that it may take up to 7 to 10 business days for an email response. Parts and service phone number is 201-785-2600 option #4

Thank you,

Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com

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