TX-SR707 No Audio Sound

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TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 4:23 pm

TX-SR707 No Audio Sound - Started having no audio issue in early Jan 2012 and Onkyo support asked me to give the receiver to the service center for repair, I did so. after few weeks got a call saying unit was fixed. Picked up the unit and used it for a bit (not all the time) again the NO AUDIO ISSUE CAME, it's really frustrating. Called the customer support again and told me that first time the service center may not have replaced the correct parts and asked me to give the unit again for service. We knew it's a known issue for TX-SR707 model why Onkyo is not instructing the service center to replace the correct parts or why can't replace the unit.

Second time given for service and waiting........................................

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 4:29 pm

Hi mthangam,

What is your serial number from the back panel of the unit so that I may look into this for you?

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 4:36 pm

sent the serial# in PM message.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 5:01 pm

Hi mthangam,

I've PM'd you a response.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 03, 2012 5:14 pm

I did hand delivered the unit today to the service center. I need to make sure that they are fixing correct. also need to get another 2+ years of warranty from Onkyo as this is the known issue on this model or replace the unit.

Don't know as how long do I need to wait to get the unit back..........

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 03, 2012 5:27 pm

Hi mthangam,

You will need to contact our parts and service department on your other questions. They can be reached at 201-785-2600 option #4.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Thu Jul 19, 2012 8:40 pm

Service center saying that they are waiting for the parts and the parts will be available on 7/31/2012. Please let me know why it's taking so long... to give the parts to the repair center. If it's going to take longer time then please send me new unit. Second time sitting in the service center.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Fri Jul 20, 2012 11:39 am

Hi mthangam,

Please PM me your serial number so that we may look into this for you.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Fri Jul 20, 2012 7:24 pm

PM'd the serial number earlier today but I didn't get any update on the issue. please update me.

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Serial number --

Post  JNagarya on Tue Jul 24, 2012 2:32 pm

mthangam wrote:PM'd the serial number earlier today but I didn't get any update on the issue. please update me.

They're looking at your serial number in effort to find a way around the warranty.

They'll pretend otherwise, bnut you won't get any satisfaction from Onkyo USA: they are only in it for the money; and once they have yours, it's "Thank you! Now get lost!"

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Jul 24, 2012 4:53 pm

Hi JNagarya,

These are handled on a case by case basis. If you own one of these we can help you also.

Thank you.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 24, 2012 6:44 pm

You had asked the Serial number and I have provided the same, but still waiting for the update, can you please provide me the update.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Wed Jul 25, 2012 4:26 pm

Hi mthangam,

I checked the serial number and unfortunately the parts are not going to be available until 7/31. I apologize for the inconvenience.

Thank you,

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Re: TX-SR707 No Audio Sound

Post  badonkyo on Wed Jul 25, 2012 8:21 pm

Another unhappy customer. I too bought this receiver in Feb of 2010 and I had the same failure occur just last week. I cannot beleive Onkyo would sell a product with such a horrible failure rate. I hope you are repairing all receivers free of charge that are barely over extended warranty because I am not going to pay $81 in shipping plus parts and labor to repair this bad product. If so then I will just file a complaint with the Better Business Bureau. I will also not purchase anymore of your products and recommend my friends to do the same.

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Thu Jul 26, 2012 10:54 am

Hi badonkyo,

All you will need to do is the following:

Please contact our parts and service department via email or phone and provide the following information to them:
Keep in mind that it may take up to 7 to 10 business days for an email response. Parts and service phone number is 201-785-2600 option #4

Thank you,

Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com

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Re: TX-SR707 No Audio Sound

Post  mthangam on Tue Jul 31, 2012 8:26 pm

Can you please update me on this? is the parts given to the repair service center? When will i get my unit back?



OnkyoUSA wrote:Hi mthangam,

I checked the serial number and unfortunately the parts are not going to be available until 7/31. I apologize for the inconvenience.

Thank you,

Forum Moderator.

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Same problem

Post  Lombarski21 on Tue Jul 31, 2012 11:54 pm

I recently just had the same problem. I am beyond frustrated now that I see how many other people have this problem. This is the last time I buy anything from Onkyo again unless they fix this dam thing. I have a THIRTEEN YEAR OLD NAD receiver that still works like the day I got it. I've had this for about 2 years and now it breaks..Come on Onkyo step up your game and fix my unit or I will never buy another thing from you even though I was planning on buying an amp

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Wed Aug 01, 2012 4:45 pm

Hi Lombarski21,


Please contact our parts and service department via email or phone and provide the following information to them:
Parts and service phone number is 201-785-2600 option #4

Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com

Thank you,

Forum Moderator.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Wed Aug 01, 2012 7:51 pm

Hello Onkyo,

Please update me the status on my system.

Thanks.

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Re: TX-SR707 No Audio Sound

Post  mthangam on Fri Aug 03, 2012 11:30 pm

Hello OnkyoUSA,

Today I got my receiver TX-SR707 from the service center, after the second time NO AUDIO SOUND issue fix, connected all the cables and turn it on to a radio station and power it off and then power (after few minutes) it on and no audio sound issue came back, this is the third time happening.

Here is the fix description from the service center receipt "Problem/Complaint: HDMI PROBLEM, Service Performed: Performed Q3001 reflow procedure and tested...Unit failed after 3 days on test bench...Requested HDMI PCB ASSY...Replaced HDMI PCB ASSY. and tested with no further problems. Auth# PCB47514"

This fix didn't work not even one hour. What is wrong with OnkyoUSA.......................................................

PLEASE PLEASE HELP ME. Third time the UNIT Failed. http://onkyoproductsupport.forumotion.com/t1191-tx-sr707-no-audio-sound-third-time-failed#6644

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Re: TX-SR707 No Audio Sound

Post  badonkyo on Thu Aug 09, 2012 1:18 pm

So I submitted all the information that was requested below about 10 days ago via email and have yet to receive a response. Can you please provide an update?

OnkyoUSA wrote:Hi badonkyo,

All you will need to do is the following:

Please contact our parts and service department via email or phone and provide the following information to them:
Keep in mind that it may take up to 7 to 10 business days for an email response. Parts and service phone number is 201-785-2600 option #4

Thank you,

Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com

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HAVIN SAME PROBLEM....NO AUDIO ON ANY INPUT DEVICE ...NO AUDIO THROUGH HEADPHONES

Post  fixerupprr40 on Mon Aug 13, 2012 12:19 pm

IM HAVING THE SAME ISSUE WITH MY 707.....NO AUDIO THROUGH ANY INPUT DEVICE ....THERE IS NO AUDIO THROUGH THE HEADPHONES EITHER......BEEN WAITING ON THE PHONE NOW FOR ABOUT 20 MINS

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TX-SR707 No Sound

Post  dnielson on Mon Oct 01, 2012 4:06 pm

I also bought an SR707 in 2010. Have returned it twice for repair. The first time they said it worked fine, but after a month, there it was again, no sound from any input channel, no speaker indicator lights on. Just dead. Unplugging it works for awhile, as does resets. Then nothing. Re-sent it in for repair under a one-time warranty, they replaced the input board and it worked for a around 6 months. But last week, it started again. I'm still in the "unplug it every time I change input channels" period, but within a few weeks it will probably be dead again. I had the idea to use it as a pre-processor, but alas, since it's the input board there's no pre-outs either, so that won't work. Has Onkyo redesigned the input board yet? Or is the real solution just to junk it?

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Re: TX-SR707 No Audio Sound

Post  OnkyoUSA on Tue Oct 02, 2012 3:23 pm

Hello DNielson;

Please send all correspondence and serial number with the dealer/ date of purchase and copy of your sales receipt to the following email address (onkyoadmin@us.onkyo.com) and I will have this forwarded to the proper representatives for further evaluation and resolution promptly.

Thank You;

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I'm joining the crowd

Post  Tempus on Wed Oct 10, 2012 11:04 am

My 707 has had intermittent audio for over a year. I would simply play this power off-on cycle game and it eventually started working. This past weekend it appears to have finally failed completely. Until I went online to investigate, I had no idea how common an issue this was for this model. I have emailed my issue to 'parts at us dot onkyo dot com' but since my receiver is well over two years old at this point I have little faith there is anything Onkyo is going to do to help. I'm really hoping they do however because this is my second Onkyo product and really like the brand.

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Re: TX-SR707 No Audio Sound

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